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These terms set out how yy9 operates your account, handles your data, and defines what you can expect from us — and what we expect from you. Access to yy9 depends on your local law and eligible regions in Bangladesh.
yy9 operates under a framework designed to keep your account relationship clear and your data handled with care. When you open an account, you enter into a direct agreement with us covering how your wallet is managed, how transactions are recorded, and how disputes are handled. Your use of Nagad or Bank Transfer to fund your account is governed by the same terms as all other account activity — the payment method does not change your rights or obligations under this policy. We apply these terms to every account regardless of how you access the platform — mobile browser, saved shortcut, or any other route. Eligibility to hold an account depends on your local law and the regions we currently serve. If local law in your area restricts access to online gaming platforms, these terms do not override that restriction. We encourage you to check what applies in your location before registering. Where a section of this policy conflicts with mandatory local consumer law in Bangladesh, local law takes precedence. We do not waive any rights you hold under applicable law by asking you to accept these terms. Questions about specific clauses can be directed to our support team through the contact routes listed on this page.
Deposits and withdrawals made through Nagad are recorded in your account wallet and subject to the same terms as all other transaction types. Transaction records are available in your account history.
Bank Transfer activity is logged against your account and visible in your transaction history. Verification steps shown in your account must be completed before a transfer is processed.
Your account wallet reflects confirmed transactions only. Pending amounts are shown separately until the transaction clears according to the process described in your account settings.
We may update these terms when our operations or legal obligations change. We will notify you through your registered account before material changes take effect, giving you time to review them.
Understanding where this policy applies helps you know your rights at each stage of using yy9. The four areas below draw a clear line between what falls inside our policy and what sits outside it.
These terms govern how you open, use, and close your yy9 account, including login, identity verification steps shown in your account, and any suspension or closure process we initiate or you request.
All deposits and withdrawals processed through your account wallet — including Nagad and Bank Transfer — fall within this policy. Third-party payment provider rules apply alongside ours, not instead of them.
Game content supplied by studios available in the lobby, promotional notices published on the platform, and account communications we send you are all covered. We are responsible for what we publish; we are not responsible for links that take you away from yy9.
External sites, payment processors, and any service you reach by leaving yy9 operate under their own terms. We do not control those terms and this policy does not extend to them.
You have practical choices at every stage of your account relationship with us. If you want to review the personal details we hold, open the account settings page — your registered contact information, transaction history, and communication preferences are all visible there. Corrections to inaccurate details can be submitted through the same page; we will update records once we have verified the change. If you have a question about how a specific piece of data is used, or you want to understand why a particular policy decision was applied to your account, you can raise it directly with our support team. We aim to respond through the same channel you used to contact us. If you decide you no longer want an account, the closure process is available in your account settings — closing your account does not remove transaction records we are required to retain under applicable law, but it ends active data processing for marketing and personalisation purposes.
Your full transaction history and account details are available in the signed-in account area. No request to support is needed to view them — they are there whenever you log in.
If your registered name, contact details, or payment information is wrong, submit a correction through account settings. We verify the change before updating the record.
Any question about how this policy applies to your account can be sent to our support team. Use the contact routes listed in the Support section below and reference your account.
You can close your account at any time through account settings. We will confirm closure and explain which records we are required to keep and for how long under applicable law.
If you have a question about these terms or need to act on a right described above, use one of the contact routes below. We handle policy queries through the same support channels as account questions.
Open the chat widget from any page while signed in to reach our support team directly. Use this route for urgent account or policy questions.
Send your policy question to the support email address listed in your account settings. Include your account reference so we can locate your record quickly.
Our published help articles cover common policy questions including data handling, account closure, and transaction records. Check there first for a fast answer.
We take a straightforward approach to the data your account generates: collect what is needed to run the service, keep it only as long as required, and give you visibility over it through your account settings.
We collect account registration details, transaction records, and session data needed to operate your wallet and comply with applicable law. We do not sell your personal data to third parties for their own marketing purposes.
We use cookies to keep your session active, remember your preferences, and understand how the platform is used. You can manage cookie preferences through your browser settings; some features require session cookies to work.
Your account is protected by the login credentials you set. We recommend using a unique password and reviewing your active sessions in account settings if you think your access has been shared or compromised.
Transaction records are retained for the period required by applicable law. To request a change to other held data or to ask about retention periods for your account, contact support using the routes listed above.
These questions cover what Bangladesh account holders ask most often about our legal terms, data handling, and account rights.
Access to yy9 depends on your local law and eligible regions. If online gaming is permitted where you are located, these terms apply to your account. We recommend checking your local legal position before opening or continuing to use an account.
Sign in and open account settings. Your registered details, transaction history, and communication preferences are all visible there without needing to contact support. If something looks wrong, you can submit a correction from the same page.
You can request account closure through account settings at any time. Some transaction records are retained for the period required by applicable law even after closure. Contact support to ask specifically which records are kept and for how long.
All confirmed transactions are logged in your account wallet history and remain visible after the transaction clears. These records are retained in line with our data retention policy and applicable legal requirements.
We notify you through your registered account before any material change to these terms takes effect. Check your account notifications and the email address registered to your account to stay informed of updates.
Raise it with our support team through live chat or the email address in your account settings. Reference your account and describe the specific decision you are questioning so we can review the record and respond through the same channel.