Sports / Live
yy9 keeps this policy straightforward — we tell you exactly what account and transaction data we collect, why we collect it, and what control you have over it. Access to our platform and the scope of this policy depend on your local law and eligible regions.
When you open an account on yy9, we collect the registration details you enter — your name, email address, contact number and the payment method you choose to connect to your wallet. For transactions processed through Nagad or Bank Transfer, we record the amount, timestamp and reference number attached to each movement in or out of your account. We do not store full payment credentials on our servers; Nagad and Bank Transfer handle their own authentication steps, and we receive only the confirmation data needed to credit or debit your account wallet. We also collect device identifiers and session data when you browse or play — this helps us keep your session consistent whether you switch between the mobile browser and a saved tab. Log data such as IP address, browser type and pages visited is kept for the period needed to manage your account and address any disputes you raise. We do not sell your personal data to third parties. Any third-party service we work with is bound by confidentiality terms that restrict them from using your data for independent marketing. Where local law in Bangladesh or other eligible regions imposes additional obligations on data handling, those obligations take precedence over this general policy statement.
This policy applies to activity on yy9 and to any account you hold with us. It covers four distinct areas — each with a different boundary so you know exactly what falls inside and what does not. Eligibility for any feature or service on this platform depends on your local law and eligible regions.
Data you provide at login or registration — email, contact number, wallet link — is covered. We process this data to authenticate you and maintain your session. Any changes you make in account settings update the record we hold.
Deposits and withdrawals processed through Nagad or Bank Transfer generate a transaction log tied to your account. This log is covered by the policy. The payment provider's own terms govern how they store payment credentials on their side.
Pages you visit on yy9, game sessions you open and lobby filters you apply are logged as session data. This data helps us resolve technical issues and improve how the site loads on your device. It is covered by this policy.
External links, payment gateways operated independently and any service accessed outside yy9 are not governed by this policy. Once you leave our domain, the third party's own privacy terms apply. We have no control over external data practices.
You have real, actionable choices here — not just a list of abstract rights. If you want to review the personal data we hold, open your account settings page where your registered name, contact number and linked payment method are displayed. You can update most fields directly from that screen; for changes that require identity verification, the account page shows the documents we need and the steps to follow. If you believe a record is incorrect — for example, a transaction reference that does not match your Nagad or Bank Transfer history — you can raise a correction request through the support route published in this policy. We will review it against our logs and respond through the same channel. You may also ask us what data we retain and how long we keep it. For account closure or a request to delete your data, contact us directly; we will process the request within the limits allowed by applicable law and the retention obligations we carry for financial transaction records. Where local law in Bangladesh or eligible regions gives you additional rights, those rights apply in full.
Open the account settings page to see the personal details we hold. Your registered contact number, email and linked payment method are all visible there without needing to contact support.
Update basic fields directly in account settings. For changes that need identity verification — such as a new contact number or payment method — follow the steps shown on that page.
If something in your account record looks wrong, contact us through the support route below. Include the relevant transaction reference or account field, and we will check it against our logs.
To close your account or ask about data deletion, reach out to our support team. We will process the request within the limits set by applicable law and any financial record-keeping obligations we carry.
If you have a question about how yy9 handles your data, or if you want to exercise any of the rights described here, use the contact routes published on this page. We do not publish response time commitments; we handle each request through the channel it arrives on and in the order received. Availability of support may vary based on your local law and eligible regions.
Open the chat icon on any page of yy9 to connect with our support team. Use this route for urgent account or data questions that need a quick back-and-forth.
Send detailed privacy requests — such as a data review, correction or deletion request — by email to the address listed in your account's help section. Include your registered contact number for faster matching.
The help section inside your signed-in account area lists published support routes and links to our full terms. Use it to find the current contact address if you need a written record of your request.
We apply several layers of account protection and data management that you can verify through your own account activity. Cookies on yy9 manage your session state — they keep you logged in as you move between the lobby and your wallet, and they are cleared when you end the session or log out from the account menu. We do not use persistent advertising cookies to track you across other websites. Account data is retained for as long as your account is active and for the period required by applicable financial record-keeping rules; transaction records tied to Nagad or Bank Transfer deposits are part of that retention scope. To request a change to your retained data, use the support route on this page. For security concerns — such as a login you do not recognise in your session history — go directly to account settings, review the active sessions listed there and contact support through live chat if you need a session terminated.
Session cookies keep your login and lobby state consistent while you browse. They are not used for cross-site advertising. You can clear them through your browser settings at any time without losing your account.
We hold account and transaction data for as long as required by financial record rules and for the duration your account is active. Once you close your account, data is deleted or anonymised within the period allowed by applicable law.
Your account settings page shows active sessions. If you see a session you did not start, contact live chat immediately. We do not store full Nagad or Bank Transfer credentials — only the confirmation references needed to process your transactions.
When we update this privacy policy, the revised version is published on yy9 with the effective date shown at the top of the page. Continuing to use the platform after an update means you have seen the revised terms.
These questions come up most often when you are reviewing the policy or trying to act on your data rights. If something here does not answer your specific situation, use the support routes listed in this policy to raise it directly.
We collect your name, email address, contact number and the payment method you link to your wallet — for example, Nagad or Bank Transfer. We also log device and session data to keep your account secure and your lobby session consistent across visits.
We do not sell your data. Third-party services we engage — such as payment processors for Nagad and Bank Transfer — receive only what they need to complete a transaction. They are bound by confidentiality terms that stop them using your data for their own marketing.
Open your account settings page while signed in. Your registered details, linked payment method and recent session records are shown there. For a more complete picture of what we hold, send a data review request through the email support route on this page.
Most fields can be updated directly in account settings. If a change requires identity verification — such as updating your contact number or switching a linked payment method — follow the steps the account page shows you. For transaction record disputes, contact support with the relevant reference number.
We keep transaction records — including Nagad and Bank Transfer references — for as long as required by applicable financial record-keeping rules. The exact period depends on your local law and the applicable obligations we carry. After that period, records are deleted or anonymised.
Go to account settings and check the active sessions listed there. If you find a session you did not start, contact our live chat support immediately. We can review the session log and take steps to secure your account. Do not wait — act as soon as you notice it.