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These terms set out the rules that govern your account on yy9, covering how you access the platform, how transactions are handled through Nagad and Bank Transfer, and what you can expect from us. Access and eligibility depend on your local law and the eligible regions we serve.
By creating an account on yy9 and using any part of the platform, you confirm that you have read, understood and accepted these terms in full. They apply to every session, every wallet action, and every transaction you carry out — whether you deposit via Nagad, initiate a Bank Transfer, or simply browse the lobby. We may update these terms from time to time. When we do, we will post the revised version on this page with an updated effective date. If you continue using your account after a change is published, that constitutes your acceptance of the revised terms. It is your responsibility to check this page periodically. These terms do not override any applicable law in Bangladesh or in any other jurisdiction that applies to your use of the platform. Where local law conflicts with any provision here, local law takes precedence to the extent required. If you have a question about how a specific term applies to your account, reach out through the support routes listed on the site before continuing any action you are unsure about. Your account wallet, transaction history and registered details are all subject to the conditions set out here.
Not everything you encounter on yy9 falls under this single document. Understanding the boundary helps you know where to direct questions and what these terms can and cannot resolve for you.
Your login credentials, session behaviour, device continuity and account security all fall within these terms. Any action taken under your registered account is your responsibility, whether on mobile or browser.
Deposits and withdrawals processed through Nagad or Bank Transfer are governed here. The specific limits, verification steps and processing instructions shown in your account at the time of the transaction also apply alongside these terms.
Game titles, lobby categories, promotional notices and any content we publish on the platform are covered by these terms in terms of how you may use them. You may not reproduce or redistribute content from the site without our written permission.
Game studios such as Habanero, Microgaming and Spadegaming supply game content under their own provider agreements. Their terms apply to game mechanics and software. yy9 does not extend its policy to cover those third-party arrangements.
These terms are not only a set of obligations — they also describe concrete actions you can take. You can review your full transaction history directly inside your signed-in account area at any time; the record covers every deposit and withdrawal you have initiated, including Nagad and Bank Transfer entries with their dates and statuses. If any registered detail on your account is incorrect — such as your name, contact number or wallet reference — you can request a correction by contacting support through the published routes on this site. We will ask you to verify your identity before making changes to sensitive fields. If you believe a transaction has been recorded incorrectly, raise it with support and reference the transaction ID shown in your account history. We aim to keep account data accurate and will correct verified errors. You also have the right to ask us what personal data we hold on your account and to request its deletion, subject to any retention obligations that apply under applicable law in your region.
Open the transaction history section in your signed-in account to see every deposit and withdrawal entry, including Nagad and Bank Transfer actions, with date, amount and status as recorded.
If a registered detail is wrong, contact support through the published route on the site. Identity verification is required before we update sensitive fields such as your registered mobile number or wallet reference.
If a term is unclear or you are unsure how it applies to your account, contact us before taking action. We will respond through the same channel you used to reach us.
You may ask what personal data your account holds. Deletion requests are handled subject to any legal retention obligations that apply in your eligible region under local law.
If these terms raise a question you cannot resolve by reading this page, the routes below are how you get through to us. Use the channel that works best on your device — all three connect to the same support team.
The live chat widget is accessible from any page inside your signed-in account. Use it to raise a terms question, flag a transaction concern or ask about account verification steps.
Send a written query to the support email address published in the site's contact section. Include your account reference and the specific term or transaction you are asking about so we can respond accurately.
The help section inside your account lists answers to common terms and policy questions. Check there first — it covers account access, wallet use and transaction queries in plain language.
These four areas cover how yy9 manages the obligations on our side of these terms — from account data storage to how we notify you when something changes.
We retain your account data and transaction records for as long as your account is active and for the period required by applicable law in your region. You can request a summary of what we hold by contacting support through the published route.
Your account credentials are your responsibility to keep private. If you suspect unauthorised access, contact support immediately via live chat or email. We will guide you through the steps shown in your account to secure the session.
We use session cookies to keep you signed in across pages. Browser settings on your mobile or desktop device control whether those cookies persist. Disabling them may affect how parts of the site function, including wallet and lobby navigation.
When we revise these terms, the updated version replaces the previous one on this page. We do not send individual notices for every revision, so check this page if you have a question about whether a term has changed.
These are the questions we see most often from people reading this page. Each answer refers directly to a term or process described above.
Yes. Any deposit or withdrawal you initiate through Nagad or Bank Transfer on yy9 is governed by these terms. The specific limits and verification steps shown in your account at the time of the transaction also apply alongside what is written here.
We post the revised version on this page with an updated effective date. If you continue using your account after that date, you are considered to have accepted the changes. Check this page any time you want to confirm the current version.
Yes. Contact support through live chat or the published email address and request account closure. We will confirm the steps involved, including any open transaction or wallet balance that needs to be resolved before the account can be closed.
Reach out to support via live chat or email with your account reference and the detail you need corrected. We will ask you to verify your identity before changing sensitive fields such as your registered mobile number or Nagad wallet reference.
Those studios supply game content under their own provider agreements. yy9 does not extend its terms to cover their software or mechanics. If a question relates to game content specifically, we can point you to the relevant support route.
Access and eligibility depend on your local law and the eligible regions we serve. Where applicable Bangladesh law conflicts with any term on this page, local law takes precedence. If you are unsure about your eligibility, check with a qualified adviser in your region.